Our extensive back-office services include:

• We process requests from customers (we check documents for KYC);
• Responses on social networks (we reply with your company identity);
• We manage orders in the system (centralization, issuing invoices, sending information emails);
• We update the data in your database to ensure its accuracy;
• Introduction of customer data into the system (data entry);
• Issuance of invoices for purchases and services;
• Saving resumes in a database used for outbound Call-center campaigns;
• Centralization of complaints received from customers;
• Realization of activity reports and analyses, based on the collected data;
• Monitoring and updating customer contact information;
• Creating and managing databases for customer management;
• Analyze and synthesize customer feedback to improve services;
• Development of content for FAQ and customer support materials;
• Organizing and processing e-mail correspondence for efficiency;
• Monitoring the performance of campaigns on social networks;
• Assistance in managing online advertising campaigns;
• Support for managing diaries and appointments;
• Processing requests to return or exchange products;

How Outsourcing Back-Office Services to IPI Solutions Can Help You?

1. Significant Cost Reduction

By opting for outsourcing back-office services to IPI Solutions, you save significant costs related to hiring, equipment, and administration, allowing you to focus your resources where they matter most.

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2. Time Savings

Our advanced technologies optimize time efficiency, freeing up your time to focus on other aspects of your business while we take care of back-office tasks.

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3. Leveraging External Expertise

Benefit from our external and objective perspective, along with personalized solutions and strategic suggestions for the growth and evolution of your business.

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4. Needs-Oriented Strategy

Through outsourcing, you can simultaneously manage multiple projects, delegating complex tasks to us while your team focuses on the key priorities of the business.

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5. Flexibility in Changes

Collaborating with IPI Solutions provides you with flexibility and adaptability for short-term projects or dynamic business changes, avoiding the costs and complications of hiring for temporary projects.

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6. State-of-the-Art Data Processing Technology

We use state-of-the-art technology for data processing and an advanced phone system, allowing us to provide personalized back-office and call center services with advanced reporting, IVR, smart transfers, and much more.

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7. Data Security and Confidentiality

Your company's and your customers' data is protected in accordance with GDPR standards, ensuring data confidentiality and security.

Choose to outsource back-office services to IPI Solutions if:

• You want to focus your resources and efforts on your core business activities.
• You need specialized expertise in data and administrative process management.
• You want to reduce operational costs associated with internal management of back-office tasks.
• You aim to improve the efficiency and productivity of back-office operations.
• You are looking for flexible solutions that can quickly adapt to changing business needs.
• You need professional support for complex data and document management.
• You want to minimize compliance and data security risks.
• You want to benefit from advanced technology in data processing and analysis without additional investments.
• You are seeking a collaboration to expand your business and enhance customer satisfaction.
• You want access to detailed reports and analyses to make informed decisions.
• You want to ensure that back-office operations are managed by a dedicated team of experts.
• You are looking for back-office solutions to help you adapt quickly to market changes.
• You want to reduce response time for internal processes and customer service.
• You want to improve internal processes to increase operational efficiency.
• You want to free up your internal team from repetitive tasks and time-consuming activities to focus on strategic initiatives.

To discuss how IPI Solutions can support your specific company needs, please don't hesitate to contact us!